Last Updated: June 15th, 2026
Returns, Replacements & Warranty Support
Accord Medical Supplies Inc. provides medical supplies and equipment that may involve hygiene, patient safety, manufacturer requirements, insurance rules, prescription requirements, and payer documentation.
Because many DME and medical supply items are patient-specific, hygiene-sensitive, disposable, sterile, prescription-related, or payer-regulated, returns are handled carefully and may not be available for every item.
Return Eligibility
A return may be requested within 15 days of receiving an order, provided the item meets the applicable return requirements.
Returns may be considered when an item is:
- Unused, unopened, and in its original packaging
- In resellable condition
- Returned with all accessories, manuals, labels, and documentation
- Supported by proof of purchase, invoice, order number, or receipt
- Approved for return by Accord Medical Supplies Inc.
Items that do not meet these conditions may not be eligible for return, replacement, refund, or credit.
Non-Returnable Items
For health, safety, hygiene, regulatory, or payer-related reasons, certain items cannot be returned or exchanged once opened or used. These may include:
- Medical supplies or equipment that have come into contact with the body
- Disposable or single-use items
- Sanitary, hygiene, cleansing, continence, or personal care products
- Sterile items with opened or damaged packaging
- Incontinence, urology, wound care, feeding, respiratory, or hygiene supplies once opened
- Special-order, custom-made, fitted, or patient-specific items
- Items marked as final sale or non-returnable
- Items exposed to smoke, pets, bodily fluids, contamination, or unsanitary conditions
- Items missing packaging, accessories, labels, manuals, or required components
These restrictions help protect patient safety and maintain hygiene standards.
Return Process
To request a return:
- Contact Accord Medical Supplies Inc. within 15 days of receiving the item.
- Provide the order number, patient or order name, reason for return, and photos if applicable.
- Wait for return approval and instructions before sending anything back.
- Securely package the item in its original packaging.
- Use a trackable shipping method if shipping is required.
Do not send products back without prior return authorization.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or incorrect, notify Accord Medical Supplies Inc. within 3 days of delivery.
Please provide:
- Patient or order name
- Contact information
- Product name
- Description of the issue
- Photos or videos, if helpful
- Delivery date or approximate receipt date
Accord Medical Supplies Inc. will review the issue and determine whether a replacement, repair, return, refund, warranty support, or another next step is appropriate.
Refunds and Replacements
Approved refunds or replacements may be processed after the item is received and inspected. If approved, a refund or replacement may be processed within 7–10 business days, depending on the payment method, payer rules, product type, and review outcome.
Refunds are generally issued to the original payment method when applicable.
Exchanges
Exchanges are generally accepted only when the item arrives defective, damaged, or incorrect. For other cases, a return and new request or purchase may be required, subject to eligibility.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to Accord Medical Supplies Inc.’s error, such as an incorrect or verified damaged item.
Original shipping charges may be non-refundable unless required by law or approved by Accord Medical Supplies Inc.
Cancellations
Orders may be cancelled within 24 hours of placement if they have not yet been processed or shipped. Once an item has shipped, the standard return process applies.
Warranty Support
Some equipment may be covered by a manufacturer warranty or applicable DME warranty rules. Accord Medical Supplies Inc. can help review warranty-related questions where applicable.
Warranty support may depend on the product, manufacturer terms, payer rules, whether the item was purchased or rented, and whether the issue falls within warranty conditions.
Rented Equipment
Rented equipment may be subject to different maintenance, return, pickup, replacement, or service requirements. Contact Accord Medical Supplies Inc. for instructions before moving, repairing, discarding, or returning rented equipment.
Insurance and Payer Rules
If an item was supplied through Medicare, Medicaid, a managed care plan, private insurance, waiver program, or another payer, returns, replacements, billing adjustments, and documentation may be subject to payer requirements.
Contact for Returns or Replacements
Accord Medical Supplies Inc.
2637 27th Ave South, Suite 104
Minneapolis, MN 55406
Phone: 612-354-3290
Fax: 612-354-3845
Email: info@accordmedicalsupplies.com
Important Note
This policy does not guarantee that every item can be returned, replaced, refunded, or credited. Return and replacement decisions may depend on item condition, product type, patient safety, payer rules, manufacturer requirements, warranty terms, and applicable law.