Privacy Policy
Last Updated: June 15th, 2026
Accord Medical Supplies Inc. respects your privacy and is committed to protecting the personal information and patient-related information submitted through this website, online forms, phone calls, referrals, and other communication channels.
This Privacy Policy explains how Accord Medical Supplies Inc. may collect, use, share, and protect information submitted through the website. Information that qualifies as protected health information may also be handled according to applicable HIPAA privacy and security requirements.
Information We May Collect
Accord Medical Supplies Inc. may collect information such as:
- Name, phone number, email address, and mailing address
- Patient, caregiver, provider, facility, or referral contact details
- Product, supply, equipment, or service request information
- Insurance carrier, member ID, and related coverage information
- Provider, prescriber, clinic, case manager, or facility information
- Uploaded documents, prescriptions, orders, insurance cards, or supporting files
- Delivery instructions or supply coordination details
- Website usage information such as browser type, device information, pages visited, cookies, and analytics data
Please do not submit emergency requests through this website. If you are experiencing a medical emergency, call 911.
How We Use Information
Accord Medical Supplies Inc. may use submitted information to:
- Respond to product, supply, service, referral, or coverage questions
- Review patient onboarding requests
- Process DME medical supply or equipment requests
- Coordinate with patients, caregivers, providers, facilities, payers, or authorized representatives
- Verify insurance or documentation needs where applicable
- Improve website performance, service quality, and communication
- Maintain business, billing, regulatory, accreditation, or payer-related records
- Protect the security and integrity of our website and operations
How Information May Be Shared
Accord Medical Supplies Inc. may share information when needed to support a request, provide services, comply with law, or operate the business. This may include sharing information with:
- Healthcare providers, prescribers, clinics, case managers, or care teams
- Insurance plans, Medicare, Medicaid, managed care organizations, or other payers
- Authorized caregivers, guardians, representatives, or facility contacts
- Vendors or service providers that support website hosting, forms, communications, storage, billing, or business operations
- Regulatory, accreditation, legal, government, or payer authorities when required or permitted
- Other parties when authorized by the patient or legally permitted
Accord Medical Supplies Inc. does not sell patient information.
Cookies and Website Analytics
The website may use cookies, analytics tools, or similar technologies to improve site performance, understand visitor activity, and support website functionality. You may control cookies through your browser settings, but some features may not work properly if cookies are disabled.
Online Forms and File Uploads
Website forms may collect patient, insurance, provider, referral, or medical supply information. Submitted information may be used to review a request, contact the appropriate person, or guide next steps.
Users should submit patient information only if they are the patient, caregiver, guardian, provider, facility representative, authorized representative, or otherwise permitted to do so.
Email and Electronic Communication
Ordinary email may not always be fully secure. Accord Medical Supplies Inc. may use reasonable safeguards to protect information, but users should avoid sending unnecessary sensitive information through unsecured email.
Where practical, Accord Medical Supplies Inc. may limit sensitive details in email notifications and use controlled systems to review patient or referral information.
Information Security
Accord Medical Supplies Inc. uses administrative, technical, and physical safeguards designed to protect personal and patient information from unauthorized access, use, disclosure, alteration, or loss.
No website, email system, or electronic storage method can be guaranteed to be completely secure. If you believe information submitted to Accord Medical Supplies Inc. may have been accessed or used improperly, please contact us promptly.
Children’s Information
Information about minors should only be submitted by a parent, guardian, caregiver, provider, facility representative, or other authorized person involved in the patient’s care or support.
Retention of Information
Accord Medical Supplies Inc. may retain information for as long as needed to respond to requests, provide services, meet business needs, comply with legal, regulatory, payer, accreditation, billing, or recordkeeping requirements, and resolve disputes.
Third-Party Links
This website may link to third-party websites, insurers, government resources, manufacturer pages, external forms, or review platforms. Accord Medical Supplies Inc. is not responsible for the content, security, or privacy practices of third-party websites.
Changes to This Policy
Accord Medical Supplies Inc. may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
Contact
For privacy questions, contact:
Accord Medical Supplies Inc.
2637 27th Ave South, Suite 104
Minneapolis, MN 55406
Phone: 612-354-3290
Fax: 612-354-3845
Email: info@accordmedicalsupplies.com