Last Updated: June 15th, 2026
HIPAA / Patient Information Security
Accord Medical Supplies Inc. understands that patient information must be handled carefully. This page explains how patient information may be used, protected, and shared when submitted through Accord’s website, forms, referrals, onboarding process, or other communication channels.
This page is a patient-friendly summary. If Accord Medical Supplies Inc. provides a separate formal Notice of Privacy Practices, that notice controls where applicable.
Protected Health Information
Protected health information, often called PHI, may include information that identifies a patient and relates to health status, healthcare services, medical supplies, insurance coverage, payment, referrals, prescriptions, orders, or care coordination.
Examples may include:
- Patient name, date of birth, address, phone number, or email
- Insurance carrier, member ID, or payer information
- Provider, prescriber, clinic, or referral information
- DME supply needs, product requests, or documentation
- Prescriptions, orders, medical necessity documents, delivery instructions, or uploaded files
- Billing, payment, authorization, or coverage information
How Patient Information May Be Used
Accord Medical Supplies Inc. may use patient information for purposes permitted by law, including:
Treatment and Care Coordination
To process medical supply requests, coordinate with providers or care teams, confirm product needs, arrange delivery or service, and support patient care.
Payment and Coverage
To verify insurance information, submit claims, request authorization, communicate with payers, process billing, and support payment-related activities.
Healthcare Operations
To manage business operations, improve service, maintain records, train staff, support quality improvement, respond to complaints, and meet accreditation or compliance requirements.
Required or Permitted by Law
To comply with legal, regulatory, public health, oversight, law enforcement, court, government, Medicare, Medicaid, accreditation, or payer requirements when applicable.
How Patient Information May Be Shared
Accord Medical Supplies Inc. may share patient information with:
- Healthcare providers, prescribers, clinics, hospitals, case managers, or care teams
- Insurance plans, Medicare, Medicaid, managed care organizations, or other payers
- Authorized caregivers, guardians, representatives, or facility contacts
- Business associates or vendors that support operations and are expected to protect patient information
- Regulators, accreditation organizations, auditors, or government agencies when required or permitted by law
- Other parties when the patient or authorized representative gives permission
Uses Requiring Authorization
Certain uses and disclosures may require written authorization from the patient or authorized representative, unless otherwise permitted by law. These may include uses not related to treatment, payment, healthcare operations, legal compliance, or other permitted purposes.
Patients may revoke an authorization in writing, unless Accord Medical Supplies Inc. has already relied on that authorization.
Patient Rights
Depending on applicable law and the type of information involved, patients may have rights to:
- Request access to certain health information
- Request a copy of certain health records
- Request correction or amendment of certain records
- Request restrictions on certain uses or disclosures
- Request confidential communications
- Request an accounting of certain disclosures
- Receive a paper or electronic copy of applicable privacy notices
- File a privacy complaint without retaliation
Some requests may be subject to legal limits, identity verification, response timeframes, fees allowed by law, or other requirements.
Information Security Safeguards
Accord Medical Supplies Inc. uses safeguards designed to protect patient information from unauthorized access, use, disclosure, alteration, or loss.
Safeguards may include:
- Limiting access to patient information based on job responsibilities
- Maintaining administrative, physical, and technical protections
- Using secure systems where appropriate
- Limiting sensitive details in general email notifications where possible
- Reviewing forms, records, and communications through controlled workflows
- Training staff on patient privacy and information handling expectations
- Working with vendors expected to protect patient information
No electronic system is completely risk-free, but Accord Medical Supplies Inc. works to protect patient information using reasonable safeguards.
Online Forms and Sensitive Information
Some website forms may collect patient, insurance, provider, or medical supply information. These forms are intended for routine requests, onboarding, referrals, product questions, and support.
Do not use website forms for emergencies. If you have an emergency, call 911.
If you are unsure whether information should be submitted through the website, contact Accord Medical Supplies Inc. for guidance.
Breach Notification
If Accord Medical Supplies Inc. determines that unsecured protected health information has been improperly accessed, used, or disclosed in a way that requires notification, Accord will follow applicable breach notification requirements.
This may include notifying affected individuals, regulators, or other parties when required by law.
Complaints and Privacy Questions
Patients may contact Accord Medical Supplies Inc. with privacy concerns, questions, or requests related to patient information.
Patients may also have the right to file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.
Accord Medical Supplies Inc. will not retaliate against a patient for filing a privacy complaint.
Contact for Patient Information Questions
Accord Medical Supplies Inc.
2637 27th Ave South, Suite 104
Minneapolis, MN 55406
Phone: 612-354-3290
Fax: 612-354-3845
Email: info@accordmedicalsupplies.com
Important Notice
This page is a general summary of patient information practices and security expectations. If Accord Medical Supplies Inc. provides a separate HIPAA Notice of Privacy Practices, that formal notice controls where applicable.